FAQ

What can I do if I gave the wrong delivery address when ordering?

If the goods have not yet been shipped, we can change them later and send them to the correct delivery address. Please note, however, that additional costs may arise if the delivery address is very far (e.g. in another country) is away from the specified delivery address.

If the goods have already been shipped, it is unfortunately not possible to change the delivery address at a later date. You then have the option to refuse acceptance so that we can give the shipping company or courier service the correct delivery address.

Alternatively, you can also accept the goods at the address and forward them to the correct delivery address yourself.

In all cases, please contact our sales team so that we can help you quickly: sales@slate-lite.com 

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