Payment / Shipping
What are the shipping costs?
The shipping costs are calculated individually according to the size and weight of the order. You can view the shipping costs at any time in your shopping cart.
How long is the delivery time?
Within Europe we deliver with our shipping partner UPS usually in 2-3 business days, for orders with freight forwarding in 5 -7 business days. For deliveries abroad the delivery times differ.
With which shipping service provider will my package be shipped?
We ship our items with our shipping partners UPS and Dachser.
How can I track my order?
To check the delivery status of your order, access the invoice you received by email. For each package that is shipped to you, you will receive a shipping confirmation including a link to track the shipment.
This way you will always know where your shipment is and how long it will take to get to you.
How can I be sure that I placed my order correctly?
If you want to check whether your order was placed correctly, you can see this in the order confirmation we send you by e-mail.
In addition, you can find your orders in your customer account via the "Orders" section.
If you still have questions about the order, you can reach our customer service at any time by e-mail at firstname.lastname@example.org, we will be happy to assist you.
What can I do if I receive a damaged item?
If an item we deliver is damaged or out of order in any way, please contact us at email@example.com. If the item is damaged, please send a photo of the defect with the email to us so we can get back to you with a quick solution.
Can my shipping address be different from my billing address?
You are welcome to have your order delivered to an address that differs from your billing address, e.g. to your workplace. To do this, you simply need to add another delivery address during the address query, before completing the order.
Can I change my delivery address after I have placed my order?
We ask for your understanding that it is not possible to change the delivery address at Slate-Lite after the order has been placed. Orders are processed immediately and therefore it is unfortunately not possible for us to guarantee a change. If the given delivery address cannot be found or your shipment cannot be delivered, the shipment will be returned to us. As soon as we have received the shipment again and it has been checked, we will credit the amount to your account using the method of payment you have specified.
To which countries do we deliver?
Currently we deliver to the following countries:
Germany, Austria, Albania, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Canada, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, USA, Cyprus.