Terms of service
1. conclusion of the contract
With your order you make a binding offer to us to conclude a contract with you. With the sending of an order confirmation by e-mail to you or the delivery of the ordered goods, we can accept this offer. First, you will receive a confirmation of receipt of your order by e-mail to the e-mail address you provided (order confirmation). However, a purchase contract is only concluded when our order confirmation is sent to you by e-mail or when the ordered goods are delivered.
When ordering via our online store, the ordering process comprises a total of four steps. In the first step, you select the desired goods. In the second step you can check your shopping cart and select the payment method. In the third step, you enter your customer data including billing address and, if applicable, different delivery address. In the last step you have the possibility to check all details (e.g. name, address, payment method, ordered items) once again and correct them if necessary before you send your order to us by clicking on 'Send order'.
2. storage of the contract text
We store the contract text of your order. You can print it out before sending your order to us by clicking on 'Print' in the last step of the order process. We will also send you an order confirmation as well as an order confirmation with all order data and our general terms and conditions to the e-mail address you provided.
3. retention of title
The delivered goods remain our property until full payment of all claims.
1. the delivered goods (reserved goods) remain the property of the seller until full payment of all claims arising from this contract.
2. the buyer commits himself, as long as the property is not yet transferred to him, to treat the reservation commodity carefully and to insure it at own expense against fire, water and theft damage sufficiently to the replacement value.
3. the buyer is not entitled to pledge the reserved goods to third parties or to assign them by way of security. However, the Buyer shall be entitled to use the reserved goods and to resell them in the ordinary course of business as long as he is not in default with his payment obligations. The Buyer shall assign to the Seller by way of security any claims against its business partners arising from the sale. The Seller accepts the assignment.
The Seller revocably authorizes the Buyer to collect the claims assigned to the Seller for the Seller's account in its own name. This shall not affect the Seller's right to collect the receivables itself. However, the Seller shall not collect the receivables itself and shall not revoke the collection authorization as long as the Buyer duly fulfills its payment obligations.
If the Buyer acts in breach of contract towards the Seller, in particular if he defaults on his payment obligations, the Seller may demand that the Buyer discloses the assigned claims and the respective debtors, notifies the respective debtors of the assignment and hands over all documents to the Seller and provides all information required by the Seller to assert the claims.
The processing or transformation of the reserved goods by the Buyer shall always be carried out in the name of and on behalf of the Seller. If the reserved goods are processed with other items that are not the property of the Seller, the Seller shall acquire co-ownership of the new item in the ratio of the value of the reserved goods to the other processed items at the time of processing. If the reserved goods are inseparably combined or mixed with other items not belonging to the Seller, the Seller shall acquire co-ownership of the new item in the ratio of the value of the reserved goods to the other combined or mixed items at the time of combination or mixing. If the combination or mixing is carried out in such a way that the Buyer's item is to be regarded as the main item, it shall be deemed agreed that the Buyer shall transfer co-ownership to the Seller on a pro rata basis. The Seller accepts this transfer. The Buyer shall hold the sole ownership or co-ownership of the item thus created in safe custody for the Seller.
If the goods subject to retention of title are seized or if they are exposed to other interventions by third parties, the Buyer shall be obliged, as long as ownership has not yet passed to him, to inform the third party of the Seller's ownership rights and to notify the Seller immediately in writing so that the Seller can enforce his ownership rights. The Buyer shall be liable to the Seller for any judicial or extrajudicial costs incurred in this connection, unless the third party is able to reimburse the Seller for such costs.
The Seller undertakes, at the Buyer's request, to release the securities to which it is entitled to the extent that the realizable value exceeds the value of the outstanding claims against the Buyer by 10%.
If the goods subject to retention of title are seized or if they are subject to other interventions by third parties, the Buyer shall be obliged, as long as ownership has not yet passed to him, to inform the third party of the Seller's ownership rights and to notify the Seller immediately in writing so that the Seller can enforce his ownership rights. The Buyer shall be liable to the Seller for any judicial or extrajudicial costs incurred in this connection, unless the third party is able to reimburse the Seller for such costs.
4. prices, shipping costs, return costs in case of revocation
All prices are final prices, they include the statutory value added tax. As far as you make use of an existing right of revocation, you have to bear the regular costs of return if the delivered goods correspond to the ordered goods.
In the case of a dealer login, the prices may be displayed exclusive of VAT.
5. delivery conditions
Unless otherwise stated in the offer, we bring the goods within 2-3 working days after receipt of payment in the dispatch. In the case of delivery on account or payment by direct debit, we bring the goods, unless otherwise specified in the offer, within 2-3 working days after delivery of the order confirmation in the dispatch.
6. terms of payment
Payment can be made either in advance by bank transfer, by PayPal, by invoice or by SEPA mandate. We reserve the right to exclude individual payment methods. If you choose payment in advance, we will give you the bank details in the order confirmation. The invoice amount is to be transferred to our account within 10 days. You can only exercise a right of retention if the claims result from the same contractual relationship.
The warranty is governed by the statutory provisions. If used goods are the subject of the purchase contract and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for the purchase of used goods is one year.
8. data protection
When initiating, concluding, processing and reversing a purchase contract, we collect, store and process data in accordance with the statutory provisions.
When you visit our website, the IP address currently used by your PC, the date and time, the browser type and the operating system of your PC as well as the pages you have viewed are logged. However, this does not allow us to draw conclusions about personal data, nor is it intended to do so.
The personal data that you provide to us, e.g. when placing an order or by e-mail (e.g. your name and contact details), will only be processed for correspondence with you and only for the purpose for which you provided us with the data. We only pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. For the processing of payments, we pass on your payment data to the credit institution commissioned with the payment.
We assure you that we will not otherwise pass on your personal data to third parties unless we are legally obliged to do so or you have given your express prior consent. Insofar as we use the services of third parties for the execution and handling of processing procedures, the provisions of the Federal Data Protection Act will be complied with.
Duration of storage
Personal data that has been communicated to us via our website will only be stored until the purpose for which it was entrusted to us has been fulfilled. Insofar as retention periods under commercial and tax law must be observed, the duration of storage of certain data may be up to 10 years.
If you no longer agree to the storage of your personal data or if this data has become incorrect, we will arrange for the deletion, correction or blocking of your data in accordance with the legal provisions on the basis of a corresponding instruction. Upon request, we will provide you with information free of charge about all personal data that we have stored about you. If you have any questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact:
Links to other Internet sites
Insofar as we refer or link to the websites of third parties from our website, we cannot accept any guarantee or liability for the correctness or completeness of the content or the data security of these websites. Since we have no influence on compliance with data protection regulations by third parties, you should check the respective data protection declarations offered separately.
9 Applicable law
German law shall apply exclusively. In relation to a consumer, this choice of law shall only apply to the extent that it does not restrict any mandatory statutory provisions of the state in which the consumer is domiciled or habitually resident.
10. complaints procedure for consumers
In accordance with Art.14 para.1 of the EU Regulation No.524/2013 on the online settlement of consumer disputes, the European Commission provides a platform for online dispute resolution (OS platform).
This can be accessed via the following link: http://ec.europa.eu/consumers/odr/
We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board and are generally not prepared to do so.
11. quality of the material
Natural stone is an absolutely timeless, natural product that has evolved over millions of years. Deviations in color and pattern may therefore occur. However, we strive to provide you with a product that is as uniform as possible, with a strong resemblance in coloration and texture. For your order, contact us to obtain a color scheme that is as homogeneous as possible. Please refer to our current catalog or sample booklets for available colors and decors.
The occurrence of cavities, natural fractures or chipping are to be borne by the customer. Since Slate-Lite is a natural stone and we can not influence the mining as well as the individual slate layers, the risk lies with the customer!
12. return or withdrawal from the order
When returning ordered goods without material defects, 15% of the sales value or at least 30€ will be charged for handling fees. The processing fees amount to a maximum of 150€. The shipping costs for the delivery will not be credited. This regulation is valid for business customers.
The goods must be undamaged, i.e. in the same condition as they left the warehouse.
This will be checked during the incoming inspection. Any breakage that occurs during return shipment will be documented with photos and sent to the customer.
In case of breakage, the plate will be credited minus 50% of the purchase price. In case of other defects, such as grease stains (finger grease), the plate must be cleaned, for which 30% of the purchase price (per plate) will be charged. The customer must ensure that the goods are returned to us in a transport-safe box.
Remaining stock, special formats and coated goods are excluded from exchange!
Control of the ordered goods by the customer:
The customer has to check the goods already at the acceptance of the package and to check whether the shipping service provider has delivered the goods in perfect condition to the customer.
In case of obvious damage, the customer must not accept the goods and return them to the shipping service provider.
For all orders, please make sure that the goods are acclimatized before unpacking (unrolling) to avoid breakage.
We recommend shipping during the winter months (October - Easter), as well as to colder climates and countries, for the large sizes only flat on pallet to avoid damage during transport and unrolling of the material. Shipping rolled by UPS is still possible at your own risk.
We would like to point out that you will receive all our invoices electronically as PDF by e-mail and that you must keep them in unchanged form in accordance with the legal requirements applicable to you. A separate dispatch in paper form does not take place.