Can I return the material if I don't like it?
In general, returning Slate-Lite is possible.
Exception: Remaining stock, special formats and coated goods are excluded from exchange! (see also AGB point 12)
Please note point 12 of our General Terms and Conditions regarding possible returns:
Extract from AGB
12 Return or withdrawal from the order
When returning ordered goods without material defects, 15% of the sales value or at least 30€ will be charged for processing fees. The processing fees amount to a maximum of 150€. The shipping costs for the delivery will not be credited. This regulation applies to business customers.
The goods must be undamaged, i.e. in the same condition as when they left the warehouse.
This will be checked during the incoming goods inspection. Any breakage that occurs during return shipment will be documented with photos and sent to the customer.
In case of breakage, the plate will be credited minus 50% of the purchase price. In the case of other defects, such as grease stains (finger grease), the plate must be cleaned and 30% of the purchase price (per plate) will be charged. The customer must ensure that the goods are returned to us in a transport-safe box.
Remaining stock, special formats and coated goods are excluded from exchange!
Control of the ordered goods by the customer:
The customer must inspect the goods when accepting the package and check whether the shipping service provider has delivered the goods to the customer in perfect condition.
In the event of obvious damage, the customer must not accept the goods and return them to the shipping service provider.
For all orders, please ensure that the goods are allowed to acclimatise before unpacking (unrolling) in order to avoid breakages.
We recommend shipping during the winter months (October - Easter), as well as to colder climates and countries, for the large formats only flat on pallets to avoid damage during transport and unrolling of the material. Shipping rolled with UPS is still at your own risk.
We would like to point out that you will receive all our invoices electronically as a PDF by e-mail and that you must keep these in unchanged form in accordance with the legal requirements applicable to you. Separate dispatch in paper form does not take place.