Wrong delivery address given

If the goods have not yet been shipped, we can subsequently change the delivery address and ship to the correct address.
Please note, however, that additional costs may be incurred if the delivery address is very far away (e.g. in another country) from the old delivery address.

If the goods have already been dispatched, it is unfortunately not possible to change the delivery address at a later date. You then have the option of refusing acceptance so that we can pass on the correct delivery address to the shipping company or courier service.

Alternatively, you can also accept the goods at the address and forward them to the correct delivery address yourself.

In all cases, please contact our internal sales department so that we can help you quickly: sales@slate-lite.com  (for US: usa@slate-lite.com)