Complaints in case of damage

If your goods have arrived damaged and this damage is already visible from the outside, please ask the driver to confirm this. If the parcel shows external damage and you are not sure whether something is damaged, please also ask the driver to confirm this.

Then check the goods carefully for possible defects or damage and contact our internal sales department immediately: sales@slate-lite.com (for US: usa@slate-lite.com)
It is best to attach photos of the damage (material and packaging).

You also have the option of refusing to accept parcels / pallets if damage is already visible. If you would still like to receive the goods, please contact us directly so that we can get new goods on their way to you.