What do I do if my order arrives damaged?

If your goods have arrived damaged and this can already be seen from the outside, please have the driver acknowledge this. If the package shows any external damage and you are not sure whether something is damaged, have the driver acknowledge this as well .

Then check the goods carefully for possible defects or damage and then contact our internal sales team immediately: sales@slate-lite.com It is best to attach photos of the damage.

You also have the option of refusing to accept parcels / pallets if damage can already be seen. If you still want to have the goods, please contact us directly so that we can bring new goods to you on the transport route.