FAQ

How is Slate-Lite shipped and unpacked?

Our standard format of 122 x 61 cm is stacked and sent to you in a flat shipping box. Depending on the decor, up to 15 sheets can fit into one package.
Large formats with 240 x 120 cm and 260 x 120 cm are sent on a pallet or rolled. To do this, we heat the leaf over the entire area and carefully roll it up. Up to 2 large formats fit in one box.

Please always open all packaging carefully and make sure that you do not leave any scratches on the material. Check directly when receiving the goods whether the corners of the pallet or box are damaged and have this confirmed by the carrier.
Please let rolled large formats slowly unroll independently and lie flat. Do not unroll the material too quickly as this can damage it! The supply of heat can accelerate the unrolling process.

Please note that smaller stone fragments do not damage the material in any way, but rather are a quality feature of the real natural stone surface: Despite small stone fragments in the package, the Slate-Lite sheet is usually completely undamaged and the stone surface is intact across the board!
In addition, there may be slight superficial scratches on the material, which unfortunately cannot be avoided due to storage and transport. Such slight scratches can easily be wiped away with a lint-free cloth and also do not damage the material!

All common transport routes are suitable: sea and air freight as well as courier shipments.

Since Slate-Lite is very light, it can be sent worldwide without any problems. In the case of urgent shipments, it is even advisable to send it by courier.

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